Modeltrainsuk.com 
Model Railway Accessories – UK
WARRANTY & RETURNS
The
hobby of Model Railways has advanced over the past 10 years and those returning
to the hobby, need to get up todate.
It is your responsibility to ensure that you have the
necessary skills and knowledge required to install electrical and electronics
components before you proceed. Please read the following help guides and
manuals before your make your purchase. Incorrect handling and or installation
will cause a SHORT CIRCUIT and COMPONENT FAILURE, which will not be covered by
the manufacturers warranty.
You must use the correct polarity "-" or "+" If you do
not, it will not work correctly and will cause component failure and permanent
damage.
James
S. Lyon T/A Modeltrainsuk at Cravenmodels of Shropshire
MANUFACTURERS WARRANTY AND POSSIBLE PRODUCT DAMAGE
QUALITY CONTROL PROCEDURES & MANUFACTURERS
QUARANTEE’S
RETURNED ELECTRICAL & ELECTRONIC COMPONENTS
Definitions:
Product: A
complete item that is ready to be used by the customer on their model layout.
Component: An item that needs to be installed by the customer
into an electrical or electronic circuit.
The customer needs the necessary knowledge and skills to undertake this
correctly and safely. Numerous HELP
& ADVICE GUIDES are available. We also sell a range of Model Railway
Technical books.
http://www.modeltrainsuk.co.uk/books-for-modelling-37-c.asp
When Electrical & Electronic Components are
returned for any reason by a customer they are firstly placed in a clear
plastic container together with any correspondence.
Product inspection
The items are inspected for any physical damage
caused in either manufacture or if any damage caused by the customer.
Electrical and electronic components are usually installed
by the customer into an electrical or electronic circuit. It is the customer’s responsibility to READ
and UNDERSTAND all instructions contained with the components and to read all
GUIDES as directed by the supplier. The
customer is requested NOT to open any component packaging until they are
satisfied that they have the necessary skills and knowledge to safely and
securely install the components or to seek professional advice locally or to
contact us direct for advice.
The Model Railway Trade - NEW Technologies
We provide numerous customer HELP, ADVICE and
QUIDANCE documents. It is not
sufficient for the customer to glance through these documents. They are there to be read several times so
as to be fully understood. In some
cases the content is NEW TECHNICAL INFORMATION especially for new comers to
Model Railways plus for older people who are returning to Model Railways after
a break from the hobby. Customers
should NOT assume that things are the same as they were 5 to 10 years ago.
Model Railway component technology has moved on in leaps and bounds.
Things are NOT AS THEY USED TO BE !!!
Customers are advised to access these documents on
their computer before ordering any electrical or electronic components and then
before opening any component packaging that is delivered by the supplier to the
customer in a secure postal box.
These products are delicate and need careful handling by the customer in order to avoid any physical damage or electrical circuit damage caused by incorrect installation or the use of an incorrect power supply. The correct use of tools is also very important.
http://www.cravenmodels.com/SKILLS.htm
FINE WIRE HANDLING
DCC WIRES ARE VERY DELICATE AND ARE MANUFACTURED FROM A FINE SINGLE STRAND METAL WIRE BEING COATED WITH A LACCURE INSULATION THAT WILL CRACK AND FRACTURE IF BENT, TWISTED OR MISHANDLED IN ANY WAY - THESE WIRES MUST BE UNCOILED – NOT PULLED STRAIGHT FROM THE WIRE ENDS - THIS PULLING ACTION WILL CAUSE IMMEDIATE DAMAGE WHICH WILL CAUSE A SHORT CIRCUIT & PERMANENT DAMAGE TO THE PARTICULAR COMPONENT AND OTHER COMPONENTS WITHIN THE CIRCUIT WHEN POWER IS APPLIED.
WITH ANY COMPONENT WITH COILED WIRES - USE A NON-STATIC WOODEN IMPLEMENT LIKE A COCKTAIL STICK TO GENTLY UNCOIL THE WIRES.
COILED WIRES MUST BE UNCOILED (NOT PULLED) VERY CAREFULLY TO AVOID DAMAGE TO THE INSULATION – PULLING FINE WIRES FROM THE WIRE ENDS WITH METAL TOOLS LIKE PLIERS OR TWEEZERS, ( INSTEAD OF GENTLE UNCOILING ), WILL CAUSE TWISTING AND FRACUTUE OF THE WIRE INSULATION.
DO NOT USE ANY METAL OBJECT TO UNCOIL THE FINE WIRES !!!! COMPONENTS WITH WIRES THAT ARE DAMAGED BY THE CUSTOMER WILL INVALIDATE ANY WARRANTY OR MANUFACTURERS GAURANTEE ON ALL PRODUCTS WITHIN AN ELECTRICAL AND OR ELECTRONIC CIRCUIT.
http://www.cravenmodels.com/WIREHANDLING.htm
Any components supplied within a group of products
that are returned, will be inspected as a collective set of components, as they
will usually have been installed within an electrical and or electronic circuit
by the customer.
Physical Damaged to components caused by the Customer
Any components and or products returned will be covered by the manufacturers guarantee. I.e. if all the necessary procedures have been undertaken correctly. If we consider that the customer has damaged or misused any component and or any component has been incorrectly installed, it will NOT be covered by manufacturers guarantee.
We reserve the right to obtain a second opinion in respect of any component returned by a customer. We also reserve the right to request any relevant information from the customer in respect of their use, handling and the installation of components.
We also reserve the right in exceptional circumstances to return components to the original manufacturer.
If we consider that any component (including wiring) has been damaged by the customer and the component or components have been installed into a circuit by a customer, all returned components would be considered collectively. If customer damage has been detected and it can be seen with the naked eye, that product will be photographed as proof of Customer Damage and for photographic evidence of the damage. If any other related components were installed within the same circuit they will also be inspected. and if found to be faulty due to customer error, they will be removed and destroyed in order that they cannot, by mistake, be supplied to another customer at a later date. This is normal QUALITY CONTROL PROCEDURE to ensure that any damaged component or components do not re-enter the supply chain.
Electronic components and or circuit boards contained within a circuit – If physical damage has been caused by the customer to any component (including wiring) within a circuit, it is likely that it will have caused damage to all the components within the customer installed electrical circuit, especially when power is applied and a short circuit occurs.
Electronic components and or circuit boards will not normally display any outward damage or look faulty to the naked eye. They will be tested and if found to be faulty due to customer error, they will be removed and destroyed in order that they cannot, by mistake, be supplied to another customer at a later date. This is normal QUALITY CONTROL PROCEDURE to ensure that any damaged component or components do not re-enter the supply chain.
A Customer damaged component may look to be in good order from the naked eye but if it has been found to be faulty, or installed with another faulty/damaged product and or other fault, possibly caused by incorrect installation or damage caused to any other damaged component within a circuit or an electrical short circuit that has occurred when power has been applied to the circuit. In this case will invalidate any guarantee or warranty.
If a component is found to be faulty within the manufacturing process it will be replaced or a refund made to the customer. This is subject to our TERMS & CONDITIONS of TRADING and any manufacturers guarantee.
Customer’s
communication.
If a customer has any query, problem or complaint regarding any component supplied, they are requested to contact us immediately for HELP & ADVICE
I.e. Before returning any products or components to us. Tel: 01588 660 580
If any customer is not satisfied with any decision that we make, we suggest that they contact the manufacturer. The manufacturer’s name and address will be supplied upon request.
It is the customer’s responsibility to ensure that they are qualified or have the necessary training and skills to install purchased electrical or electronic components.
RETURNS BY PRIOR AGREEMENT
If you feel that you need to return an item to us, it must be done
within 7 days of receipt of that item –
BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any
misunderstanding at a later date.
The time limit is necessary if we need to make a claim against the
carrier or Paypal.
Any item that is returned after receiving our agreement, must be in its
original manufacturers packaging, be unused and be in an undamaged condition.
If this is not the case the goods will not be accepted for refund.
If goods are returned in their original packaging, unopened and
unused, a charge will be made to cover
the costs of P&P,
plus any fees charged to us by ebay, paypal and or any finance company.
Any instructions must be returned with the goods.
Such charges will be deducted from the original purchase price of the
goods.
Any goods RETURNED must be contained in a SECURE POSTAL
MODEL
RAILWAY ITEMS
IS
IN THE CONDITION OF THE ORIGINAL PACKAGING.
DAMAGED
PACKAGING WILL DEVALUE THE COLLECTABLE ITEM BY AS MUCH AS 50%.
A
CHARGE WILL BE MADE FOR DAMAGE CAUSED BY THE BUYER.
ELECTRONIC
GOODS – DUE TO THE NATURE OF ANY ELECTRONIC PRODUCT OR ANY SEALED
PRODUCT,
IT
MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING
COSMETIC
ITEMS – DUE TO THE NATURE OF THESE PRODUCTS OR ANY SEALED
PRODUCT,
IT
MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING
IF
YOU DO NOT REQUIRE THE GOODS PLEASE DO NOT OPEN THEM. PLEASE CONTACT US
IMMEDIATELY UPON DELIVERY.
Hygiene
Regulations do not permit us to resell used cosmetic products.
RETURN
POSTAGE MUST BE PAID BY THE BUYER
IF
THE RETURNED GOODS
THE
BUYER MUST MAKE A DAMAGE CLAIM AGAINST THEIR RETURNS DISPATCH COMPANY. (ROYAL
THE NEW AGE OF MODEL RAILWAY ELECTRICS, ELECTRONICS
& DCC
INFORMATION THAT YOU NEED TO CONSIDER
BEFORE PROCEEDING WITH ANY PURCHASE OR COMPONENT
INSTALLATION
GENERAL SKILLS & KNOWLEDGE REQUIRED
www.cravenmodels.com/SKILLS.htm
www.cravenmodels.com/HELP.htm
www.cravenmodels.com/TERMINOLOGY.htm
www.cravenmodels.com/ELECTRICS.htm
www.cravenmodels.com/ECKONBERKOINS.htm
www.cravenmodels.com/LEDSHELP.htm
THE NEW AGE OF DCC –
INFORMATION THAT YOU NEED TO CONSIDER BEFORE PROCEEDING !!!
www.cravenmodels.com/WARNING.htm
www.cravenmodels.com/WIREHANDLING.htm
www.cravenmodels.com/DCCCARE.htm
www.cravenmodels.com/TRAINTRONICSDCCINS.htm
www.cravenmodels.com/DCCCONCEPTS.htm
www.cravenmodels.com/WARRANTY.htm
Our aim is to help customers make the right choices
MODELTRAINSUK
MODEL RAILWAY
There are many different
power supplies available within the Model Industry.
Please read all the
manufacturers instructions before attempting to connect any power supply to an
electrical device.
Using an incorrect power
supply may damage the product – It may work initially but may burn out due to
incorrect voltage or amperage being used.
There are supplies that
are DC or AC. The correct one must
be used.
Some products call for
the use of Diodes and or Resistors and or
Regulators and or Controllers.
THE CORRECT SUPPLY MUST
BE USED AT
For further information please email or
telephone 01588 660580 or goto
www.modeltrainsuk.com
WARNING LEAFLET
ENCLOSED WITH
ELECTRICAL
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Every
endeavour has been made to ensure that the information and details contained in
this file, were accurate at the time of publication. I have a policy of
constantly updating the websites due to changing technologies and the
introduction of new products etc. The aim is to ensure that customers are kept
up to date and to ensure that Model Railway Help Guides and
Technical/Educational Manuals are kept up to date and that they are as
informative as possible. It is the responsibility of every customer to ensure
that they have the knowledge and skills necessary to install any component
before making a purchase and before commencing any installation. I sell a range of books on the subject of
Model Railways. If in doubt ask “first”
and seek advice. Health & Safety
rules must be observed at all times and children must be supervised at all
times. I make every effort to ensure
that the information on the website is accurate and up to date. I will promptly
correct any errors brought to my attention. I can accept no responsibility for
information or opinions from third parties contained within this site, or for
the content of links from this site. Manufacturers product photographs are for
illustration, products may differ from those shown. If in doubt please
telephone or email me, I will be pleased to advise. Manufacturers
specifications and product descriptions are for guidance. Errors and Omissions
accepted. I reserve the right to withdraw any item from sale, at any point
prior to dispatch, for whatever reason.
Manufacturers
Warranty Terms and Conditions apply. Goods damaged by the Customer in any way,
including incorrect installation and or product/component mishandling, are NOT
covered by warranty. 2012
James.S.Lyon T/A
Modeltrainsuk at Cravenmodels International Mail Order
Craven Model Centre, Bungalow Railway Workshops, Purslow Estate,
Craven Arms,
Tel: 01588 660
580 10 am to 7 pm email
modeltrainsuk@btconnect.com
INTERNET TRADING FOR OVER 16 YEARS