JAMES LYON

Welcome to

www.cravenmodels.com

A JAMES LYON Website

Cravenmodels and Modeltrainsuk sell a wide range of models principally for the Railway Modeler.

We have access to over 30,000 items from various suppliers, including scenics, signals, controllers and electrics, diecast models and kits.

We export worldwide to places as far away as Alaska and New Zealand.

James Lyon and members of his family have been in the retail model trade since 1994 and are now operating a Mail Order Company offering over 30,000 items for the Modeler with deliveries going worldwide.

The Lyon family have been trading since 1840.

James Lyon was originally a Railway Signal Design Engineer.

In stock items paid by Paypal or Uncrossed UK Postal Order are dispatched within 24/48 hours by First Class Mail or by Airmail.

Other payment methods are available – please press Payment button below.

CRAVENMODELS & MODELTRAINSUK – FAST DELIVERY – QUALITY SERVICE

Questions

Should you have any questions about any item we have in our Mailorder Shop, please feel free to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com

We are happy to answer any questions which you think are not adequately covered in the item description itself or to give advice if necessary. The eBay store is different to our physical website store and it is not always the case that items are priced in the same way as our website store sales. Please email or telephone us. Tel: 01588 660 580

Payment.
We accept payment via UK Cheque or UK Postal Order or by Debit or Credit Card via PayPal. No extra charges apply for any of the payment methods. Payment by UK Cheque or Crossed UK Postal Order - Goods will NOT be dispatched until funds are received into our bank account.

Delivery
All parcels are dispatched by 1st Class Royal Mail or by Airmail for overseas purchases.

If you do require a different delivery address to the one associated with your user ID on eBay,

Please contact us straight after purchase to arrange an alternative delivery address.

For UK shipping to non-mainland addresses, there may be a supplement, please contact us to confirm.

We dispatch purchases within 1 to 2 working days of receipt of funds received into our bank account.

If you require insurance please accept our insurance option PAYMENT and your parcel will be sent by Recorded Delivery (UK).

Delivery Time Estimates
Royal Mail UK Mainland - Normally 1 - 3 working days. Please allow up to 7 working days.
Royal Mail UK Non-Mainland - Normally 2 - 4 working days. Please allow up to 7 working days.
Royal Mail Airmail - Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up to 12 working days.

Although the vast majority of our parcels arrive well within the above estimates, occasionally items can be delayed. If you don’t receive your item in the time suggested above after the item is marked by us as dispatched, please contact us.

If an unsuccessful first delivery attempt is made to your address for your item/s purchased, the Royal Mail or courier will hold the item at their local depot and await collection by the Buyer for 5 days.

If you fail to collect an item from the depot and it is returned to us, there is a minimum administration fee of £12 or 15% of the value of the goods plus the redelivery cost which would be the same as the original delivery fee.

Returns
If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date. The time limit is necessary if we need to make a claim against the carrier or Paypal.

Any item that is returned after receiving our agreement, it must be in its original manufacturers packaging, be unused and be in an undamaged condition. If this is not the case a charge will be made.

WARRENTY - Please call us or email first before returning any item so we can establish if we think a warranty claim would be appropriate. Returned items will be sent to the distributor or manufacturer and they will decide the appropriate action, to either repair or replace or indeed reject the claim.

Collection
We are unable to offer collection of items purchased on Ebay. We no longer have a high street store.

Items listed in our Ebay Shop or Ebay Auction site.
All our items listed in our Ebay shop or on our Ebay Auction Site are in brand new retail condition, unless specifically stated in the description, i.e. as used or ex demo. All our listed items are in stock. In the event of a stock error, we will inform you.


Thank you for your custom. Cravenmodels and Modeltrainsuk.

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Tel 01588 660 580 email cravenmodels@btconnect.com Fax 01588 660 580

www.cravenmodels.com

JAMES LYON - Cravenmodels - ModeltrainsUk Mailorder Company

Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ