Welcome to

ORANGEBOARDER Modeltrainsuk at Cravenmodels MTLOGO4CUT

Model Railway Accessories and Continental Railways

Cravenmodels International Mail Order Company

Craven Model Centre, Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ

Tel: 01588 660 580 sales@cravenmodels.com

MANUFACTURERS WARRANTY & PRODUCT RETURNS

James S. Lyon T/A Modeltrainsuk at Cravenmodels of Shropshire

MANUFACTURERS WARRANTY & OUR QUALITY CONTROL PROCEDURES for

DAMAGED ELECTRICAL & ELECTRONIC COMPONENTS

MANUFACTURERS WARRANTY - The warranty applies when COMPONENTS are used in any reasonable application as signal control or as an actuator for point/turnout control or operation of lighting or any similar or related model railway purposes, providing that it is installed correctly with respect and has not been subjected to water or corrosive liquids and that it has been properly wired in accordance with any given or directed instructions, operated within recommended supply voltages and power that has been supplied to it by a properly rectified power supply or any NMRA compatible DCC decoder with a voltage and power output (using the correct polarity ) which meets the manufacturers specifications.

Definitions:

Product: A complete item that is ready to be used by the customer on their model layout.

Component: A item that needs to be installed by the customer into an electrical or electronic circuit. The customer needs the necessary knowledge and skills to undertake this correctly and safely. We provide Numerous HELP & ADVICE GUIDES listed at the foot of this document. We also sell a range of Model Railway technical books.

http://www.modeltrainsuk.co.uk/books-for-modelling-37-c.asp

Returns – After prior communication and consultation

If Electrical & Electronic Components are returned for any reason by a customer, they are firstly placed in a clear plastic container together with any correspondence.

Product inspection

The items are firstly inspected for any physical damage caused in manufacture or damage caused by the customer.

Electrical and electronic goods are usually installed by the customer into an electrical circuit. It is the customer’s responsibility to READ and UNDERSTAND all instructions contained with the components and to read all GUIDES as directed by the supplier. The customer is requested NOT to open any component packaging until they are satisfied that they have the necessary skills and knowledge to safely and securely install the components or to seek professional advice locally or to contact us direct for advice.

The Model Railway Trade - NEW Technologies

We provide numerous customer HELP, ADVICE and QUIDANCE documents. It is not sufficient for the customer to glance through these documents. They are there to be read several times so as to understood. In some cases the contents is NEW TECHNICAL INFORMATION especially for new comers to Model Railways plus for older people who are returning to Model Railways after a break from the hobby. Customers should NOT assume that things are the same as they were 5 to 10 years ago. Model Railways component technology has moved on in leaps and bounds.

Things are NOT AS THEY USED TO BE !!!

Customers are advised to access these documents on their computer before ordering any electrical or electronic components and then before opening any component packaging that is delivered by the supplier to the customer in a secure postal box.

These products are delicate and need careful handling by the customer in order to avoid any physical damage or electrical circuit damage caused by incorrect installation or the use of an incorrect power supply. The correct use of tools is also very important.

Any components supplied within a group of products that are returned, will be inspected as a collective set of components, as they will usually have been installed within an electrical and or electronic circuit by the customer.

Physical Damaged to components caused by the Customer

Any components and or products returned will be covered by the manufacturers guarantee I.e. if all the necessary procedures have been undertaken correctly. If we consider that the customer has damaged or misused any component and or any component has been incorrectly installed, it will NOT be covered by manufacturers guarantee.

We reserve the right to obtain a second opinion in respect of any component returned by a customer. We also reserve the right to request any relevant information from the customer in respect of their use, handling and installation of components.

We also reserve the right in exceptional circumstances to return components to the original manufacturer.

If we consider that any component has been damaged by the customer and the component or components have been installed into a circuit by a customer, all returned components will be considered collectively. If customer damage has been detected and it can be seen with the naked eye, that product will kept and isolated. If any other related components were installed within a circuit they will also be inspected. Electronic components and or circuit boards contained within a circuit – If physical damage has been caused by the customer to any component within a circuit, it is likely that it will cause damage to all the components within the customer installed electrical circuit, especially when power is applied.

Electronic components and or circuit boards will not normally display any outward damage or look faulty to the naked eye. They will be tested and if found to be faulty due to customer error, they will be removed and destroyed in order that they cannot, by mistake, be supplied to another customer at a later date.

This is normal QUALITY CONTROL PROCEDURE to ensure that the component or components do not re-enter the supply chain.

A Customer damaged component may look to be in good order from the naked eye but if it has been found to be faulty, or installed with another faulty/damaged product and or fault possibly caused by incorrect installation or damage caused to any other damaged component within a circuit or an electrical short circuit has occurred when power has been applied to the circuit.

If a component is found to be faulty within the manufacturing process it will be replaced or a refund made to the customer. This is subject to our TERMS & CONDITIONS of TRADING and any manufacturers guarantee.

Customer’s communication.

If a customer has any query, problem or complaint regarding any component supplied, they are requested to contact us immediately for HELP & ADVICE

I.e. Before returning any products or components to us. Tel: 01588 660 580

If you are not satisfied with any decision that we make, we suggest that you contact the manufacturer. The manufacturer’s name and address will be supplied upon request.

Modeltrainsuk and Cravenmodels Help and Advice Guides

GENERAL KNOWLEDGE AND SKILLS REQUIRED
It is the customer’s responsibility to ensure that they have the necessary skills and knowledge required to install electrical and electronics components before they proceed.

Please read the following help guides and manuals before your make your purchase. Incorrect handling and or installation will cause a SHORT CIRCUIT and COMPONENT FAILURE, which will not be covered by the manufacturers warranty.

TERMS AND CONDITIONS OF TRADING

Questions

Should you have any questions about any item we have in our Mail-order Shop, please feel free to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com

We are happy to answer any questions which you think are not adequately covered in the item description itself or to give advice if necessary. Please email or telephone us. Tel: 01588 660 580

Payment.
We accept payment via UK Cheque or UK Postal Order or by Debit or Credit Card via PayPal 0r Moneybookers. No extra charges apply for any of the payment methods. Payment by UK Cheque or UK Postal Order.

Goods will NOT be dispatched until funds are received into our bank account.

Delivery
All small parcels are dispatched by 1st Class Royal Mail or by Airmail for overseas purchases. Heavy items may be dispatcher by Carrier.

If you do require a different delivery address to the one associated with your user ID on eBay, Credit/Debit Card or PAYPAL records.

You must contact us immediately after purchase to arrange an alternative delivery address.

However some Credit Card Companies will only allow us to dispatch goods to your registered address with them. Please ensure that it is correct and current.

For UK shipping to non-mainland addresses, there may be a supplement, please contact us to confirm.

We usually dispatch purchases within 1 to 2 working days of receipt of funds received into our bank account.

If you require insurance please accept our insurance option PAYMENT and your parcel will be sent by Recorded or Special Delivery (UK).

Delivery Time Estimates
Royal Mail UK Mainland - Normally 1 - 3 working days. Please allow up to 7 working days.
Royal Mail UK Non-Mainland - Normally 2 - 4 working days. Please allow up to 7 working days.
Royal Mail Airmail - Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up to 12 working days.

Although the vast majority of our parcels arrive well within the above estimates, occasionally items can be delayed. If you don’t receive your item in the time suggested above after the item is marked by us as dispatched, please contact us.

If an unsuccessful first delivery attempt is made to your address for your item/s purchased, the Royal Mail or courier will hold the item at their local depot and await collection by the Buyer for 15 days.

If you fail to collect an item from the depot and it is returned to us, there is a minimum administration fee of £12 or 15% of the value of the goods plus the redelivery cost which would be the same as the original delivery fee.

Returns
If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date.

The time limit is necessary if we need to make a claim against the carrier or Paypal.

Any item that is returned after receiving our agreement, it must be in its original manufacturers packaging, be unused and be in an undamaged condition.

If this is not the case the goods will not be accepted for refund.

If goods are returned in their original BOX packaging, unopened and unused, a charge will be made to cover the costs of P&P, plus any fees charged to us by ebay, paypal and or any finance company.

Such charges will be deducted from the original purchase price of the goods.

Please see www.cravenmodels.com/RETURNS.htm

WARRENTY - Please call us or email first before returning any item so we can establish if we think a warranty claim would be appropriate.

Returned items will be sent to the distributor or manufacturer and they will decide the appropriate action, to either repair or replace or indeed reject the claim.

Collection
We are unable to offer collection of items purchased. We no longer have a high street store.

All our items listed in on our Websites, Ebay shop are in brand new retail condition, unless specifically stated in the description,

Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.

January 2012

Every endeavor has been made to ensure that the information and details contained in this file, were accurate at the time of publication. I have a policy of constantly updating the websites due to changing technologies and the introduction of new products etc. The aim is to ensure that customers are kept up to date and to ensure that Model Railway Help Guides and Technical/Educational Manuals are kept up to date and that they are as informative as possible. It is the responsibility of every customer to ensure that they have the knowledge and skills necessary to install any component before making a purchase and before commencing any installation. I sell a range of books on the subject of Model Railways. If in doubt ask “first” and seek advice. Health & Safety rules must be observed at all times and children must be supervised at all times. I make every effort to ensure that the information on the website is accurate and up to date. I will promptly correct any errors brought to my attention. I can accept no responsibility for information or opinions from third parties contained within this site, or for the content of links from this site. Manufacturers product photographs are for illustration, products may differ from those shown. If in doubt please telephone or email me, I will be pleased to advise. Manufacturers specifications and product descriptions are for guidance. Errors and Omissions accepted. I reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Manufacturers Warranty Terms and Conditions apply. Goods damaged by the Customer in any way, including incorrect installation and or product/component mishandling, are NOT covered by warranty.

Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.

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INTERNET TRADING FOR OVER 10 YEARS