Welcome to

 

ORANGEBOARDER  Cravenmodels.com     

Model Railway Accessories and Continental Railways

 

Cravenmodels International Mail Order Company

Craven Model Centre, Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ

Tel:  01588 660 580         sales@cravenmodels.com

 

 

 

 

 

TERMS AND CONDITIONS OF TRADING

 


Questions

Should  you have any questions about any item we have in our Mail-order Shop,  please feel free to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com

 

We are happy to answer any questions which you think are not adequately covered in the item description itself or to give advice if necessary.  Please email or telephone us. Tel: 01588 660 580

 

Payment.
We accept payment via
UK Cheque or UK Postal Order or by Debit or Credit Card via PayPal. No extra charges apply for any of the payment methods.  Payment by UK Cheque or Crossed UK Postal Order.

Goods will NOT be dispatched until funds are received into our bank account.

Delivery
All small parcels are dispatched by 1st Class Royal Mail or by Airmail for overseas purchases.  Heavy items may be dispatcher by Carrier.

 If you do require a different delivery address to the one associated with your user ID on eBay, Credit/Debit Card or PAYPAL records.

You must contact us immediately after purchase to arrange an alternative delivery address. 

However some Credit Card Companies will only allow us to dispatch goods to your registered address with them.  Please ensure that it is correct and current.

 For UK shipping to non-mainland addresses, there may be a supplement, please contact us to confirm.

We usually dispatch purchases within  1 to 2 working days of receipt of funds received into our bank account.

 If you require insurance please accept our insurance option PAYMENT and your parcel will be sent by Recorded or Special  Delivery (UK). 

Delivery Time Estimates
Royal Mail
UK Mainland - Normally 1 - 3 working days. Please allow up to 7 working days.
Royal Mail
UK Non-Mainland - Normally 2 - 4 working days. Please allow up to 7 working days.
Royal Mail Airmail -
Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up to 12 working days.

Although the vast majority of our parcels arrive well within the above estimates, occasionally items can be delayed. If you don’t receive your item in the time suggested above after the item is marked by us as dispatched, please contact us.

 

If an unsuccessful first delivery attempt is made to your address for your item/s purchased, the Royal Mail or courier will hold the item at their local depot and await collection by the Buyer for 5 days.

 

If you fail to collect an item from the depot and it is returned to us, there is a minimum administration fee of £12 or 15% of the value of the goods plus the redelivery cost which would be the same as the original delivery fee.

Returns
If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date.   

The time limit is necessary if we need to make a claim against the carrier or Paypal.

 

Any item that is returned after receiving our agreement, it must be in its original manufacturers packaging, be unused and be in an undamaged condition.

If this is not the case  the goods will not be accepted for refund.

If goods are returned in their original packaging, unopened and unused,  a charge will be made to cover the costs of P&P,  plus any fees charged to us by ebay, paypal and or any finance company. 

Such charges will be deducted from the original purchase price of the goods.

 

Please see www.cravenmodels.com/RETURNS.htm

 

WARRENTY - Please call us or email first before returning any item so we can establish if we think a warranty claim would be appropriate.

Returned items will be sent to the distributor or manufacturer and they will decide the appropriate action, to either repair or replace or indeed reject the claim.

Collection
We are unable to offer collection of items purchased. We no longer have a high street store.

 

All our items listed in on our Website,  Ebay shop or on our Ebay Auction Site are in brand new retail condition, unless specifically stated in the description,



Thank you for your custom.    JAMES LYON - Cravenmodels and  Modeltrainsuk.

 

 

 

Facilities & Services

 

 

 

 

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INTERNET TRADING FOR OVER 10 YEARS