Welcome
to
Cravenmodels.com
Model Railway Accessories and Continental Railways
Cravenmodels International Mail Order Company
Craven Model
Centre, Bungalow Railway Workshops, Purslow Estate,
Craven Arms,
Tel: 01588 660 580 sales@cravenmodels.com
TERMS
Questions
Should you have any questions about any item we have in our Mail-order
Shop, please feel free to give us a call
on 01588 660 580, or email us at: questions@cravenmodels.com
We are happy to answer any
questions which you think are not adequately covered in the item description
itself or to give advice if necessary. Please
email or telephone us. Tel: 01588 660 580
Payment.
We accept payment via
Goods will NOT be
dispatched until funds are received into our bank account.
Delivery
All small parcels are dispatched by 1st Class Royal
Mail or by Airmail for overseas purchases.
Heavy items may be dispatcher by Carrier.
If you do require a different delivery address
to the one associated with your user ID on eBay, Credit/Debit Card or PAYPAL
records.
You must contact us immediately
after purchase to arrange an alternative delivery address.
However some Credit Card
Companies will only allow us to dispatch goods to your registered address with
them. Please ensure that it is correct
and current.
For
We usually dispatch purchases within 1 to 2 working
days of receipt of funds received into our bank account.
If you require insurance please accept our
insurance option PAYMENT and your parcel will be sent by Recorded or Special Delivery (
Delivery Time Estimates
Royal Mail
Royal Mail
Royal Mail Airmail -
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up
to 12 working days.
Although the vast majority of our parcels arrive well within the above
estimates, occasionally items can be delayed. If you don’t receive your item in
the time suggested above after the item is marked by us as dispatched, please
contact us.
If an unsuccessful first delivery
attempt is made to your address for your item/s purchased, the Royal Mail or
courier will hold the item at their local depot and await collection by the Buyer
for 5 days.
If
you fail to collect an item from the depot and it is returned to us, there is a
minimum administration fee of £12 or 15% of the value of the goods plus the
redelivery cost which would be the same as the original delivery fee.
Returns
If you feel that you need to return an item to us, it
must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US
BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later
date.
The time limit is necessary if we
need to make a claim against the carrier or Paypal.
Any item that is returned after
receiving our agreement, it must be in its original manufacturers packaging, be
unused and be in an undamaged condition.
If this is not the case the goods will
not be accepted for refund.
If goods are returned in their
original packaging, unopened and unused, a charge will be made to cover the
costs of P&P, plus any fees charged
to us by ebay, paypal and
or any finance company.
Such charges will be deducted
from the original purchase price of the goods.
Please see www.cravenmodels.com/RETURNS.htm
WARRENTY - Please call us or
email first before returning any item so we can establish if we think a
warranty claim would be appropriate.
Returned items will be sent to
the distributor or manufacturer and they will decide the appropriate action, to
either repair or replace or indeed reject the claim.
Collection
We are unable to offer collection of items purchased.
We no longer have a high street store.
All our items listed in on our
Website, Ebay shop or on our Ebay
Auction Site are in brand new retail condition, unless specifically stated in
the description,
Thank you for your custom. JAMES LYON - Cravenmodels
and Modeltrainsuk.
|
Facilities & Services |
INTERNET TRADING FOR OVER 10 YEARS