Welcome to

 

ORANGEBOARDER  Cravenmodels.com     

Modeltrainsuk.co.uk

Model Railway Accessories and Continental Railways

 

Cravenmodels International Mail Order Company

Craven Model Centre, Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ

Tel:  01588 660 580         sales@cravenmodels.com

 

 

 

 

 

RETURNS POLICY

 

WELCOME TO CRAVENMODELS – MODELTRAINSUK - DAISEYBELLS

 

WE TAKE EXTREME CARE WHEN PACKAGING ALL ITEMS THAT WE SELL.  THE MAJORITY OF THE ITEMS THAT WE SELL ARE NOW DISPATCHED IN NEW OR GOOD RECYCLED BOXES.

 

ALL ITEMS THAT WE OFFER FOR SALE ARE NEW - UNLESS OTHERWISE STATED. 

WE ONLY SELL GENUINE PRODUCTS AND EVERY EFFORT IS TAKEN TO ENSURE THAT THEY ARE IN EXCELLENT ORDER BEFORE DISPATCH.

WE WILL REPLACE PARTS OR ITEMS IF WE CONSIDER THEM TO BE FAULTY.

 

IF YOU WISH TO COVER YOURSELF AGAINST DAMAGE IN TRANSIT, WE SUGGEST THAT YOU DO SO – WE OFFER INSURANCE AS AN OPTIONAL EXTRA IN OUR INVOICE.

SHOULD ANY DAMAGE BE CAUSED TO THE GOODS IN TRANSIT TO YOU – YOU MUST INFORM US WITHIN 2 DAYS OF RECEIPT.   TEL: 01588 660 580.  cravenmodels@btconnect.com

 

Goods damaged in transit

DELIVERY - PROOF OF DAMAGE MUST BE PROVIDED BY THE BUYER TO THE SELLER –

ROYAL MAIL AND OTHER CARRIERS NOW REQUIRE A PHOTOGRAPH OF ANY DAMAGE CAUSED TO GOODS AND OR THEIR PACKAGING.  

DIGITAL PHOTOGRAPHS CAN BE emailed to us at cravenmodels@btconnect.com

 

Returns

RETURNS WILL ONLY BE ACCEPTED BY THE SELLER FOLLOWING PRIOR AGREEMENT BETWEEN THE SELLER AND THE BUYER –

THIS IS TO AVOID ANY MISUNDERSTANDING AT A LATER DATE IN RESPECT OF ANY COSTS THAT MIGHT BE INVOLVED BY THE BUYER AND THE SELLER.

 

IF THE GOODS OR THE PRODUCT PACKAGING HAVE BEEN DAMAGED BY THE BUYER AND WE CANNOT RESELL THE GOODS AS NEW AND OR AS UNUSED,

WE WILL NOT GIVE A REFUND.

THE BUYER HAS A RESPONSIBILITY TO ENSURE THAT THE GOODS and THEIR PACKAGING ARE MAINTAINED IN GOOD ORDER

UNTIL THEY ARE RETURNED TO US AND REACH OUR PREMISES.


If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item –

BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date.   

The time limit is necessary if we need to make a claim against the carrier or Paypal.

 

Any item that is returned after receiving our agreement, must be in its original manufacturers packaging, be unused and be in an undamaged condition.

If this is not the case  the goods will not be accepted for refund.

 

If goods are returned in their original packaging, unopened and unused,  a charge will be made to cover the costs of P&P, 

plus any fees charged to us by ebay, paypal and or any finance company. 

Such charges will be deducted from the original purchase price of the goods.

 

 

MODEL RAILWAY ITEMS ARE CLASSED AS “COLLECTABLES”  by us and Ebay - PART OF THE VALUE OF COLLECTABLES,

IS IN THE CONDITION OF THE ORIGINAL PACKAGING. BOX TABS MUST NOT BE RIPPED OR BROKEN. 

DAMAGED PACKAGING WILL DEVALUE THE COLLECTABLE ITEM BY AS MUCH AS 50%. 

A CHARGE WILL BE MADE FOR DAMAGE CAUSED BY THE BUYER.

 

ELECTRONIC GOODS – DUE TO THE NATURE OF ANY ELECTRONIC PRODUCT OR ANY SEALED PRODUCT,

IT MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING AND ANY SEAL MUST BE INTACT AND OR UNOPENED.

 

COSMETIC ITEMS – DUE TO THE NATURE OF THESE PRODUCTS OR ANY SEALED PRODUCT,

IT MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING AND ANY SEAL MUST BE INTACT AND OR UNOPENED. 

BOX TABS MUST NOT BE RIPPED OR BROKEN.  COSMETIC ITEMS MUST NOT HAVE BEEN USED.

IF YOU DO NOT REQUIRE THE GOODS PLEASE DO NOT OPEN THEM. PLEASE CONTACT US IMMEDIATELY UPON DELIVERY.

Hygiene Regulations do not permit us to resell used cosmetic products.

 

RETURN POSTAGE MUST BE PAID BY THE BUYER AND INSURED AS NECESSARY. 

IF THE RETURNED GOODS ARE DAMAGED IN TRANSIT BACK TO US,

THE BUYER MUST MAKE A DAMAGE CLAIM AGAINST THEIR RETURNS DISPATCH COMPANY. (ROYAL MAIL OR OTHER)

 

FULL DETAILS OF OUR TERMS OF TRADING can be obtained at www.cravenmodels.com/ORDER.htm 

or by post by sending us a SAE and we will send you a printed copy by return. If you do not like our terms - please do not bid.

 

CRAVENMODELS – MODELTRAINSUK – DAISEYBELLS  cravenmodels@btconnect.com    Aug 2009

 

 

PAYMENT:

 

UK – BUYERS

 

Payment via PAYPAL  to cravenmodels@btconnect.com

Payment by Credit/Debit Card via Moneybookers

Payment by UK Cheque or UK Crossed Postal Order

Payable to:-     J. LYON

Goods will not be dispatched until UK Cheque / UK PO has cleared our Bank

Please pay for your purchase within 3 days

BUY IT NOW - IMMEDIATE PAYMENT REQUIRED

Insurance is offered as an option, which we recommend that you consider

 

OVERSEAS – BUYERS

 

Payment via PAYPAL  to cravenmodels@btconnect.com

Payment by Credit/Debit Card via Moneybookers

WE WILL NOT ACCEPT NON UK CHEQUES / POSTAL ORDERS Etc.

 

Cravenmodels – Modeltrainsuk - Daiseybells.   email   cravenmodels@btconnect.com

 


 
Thank you for your custom.    JAMES LYON – Modeltrainsuk at Cravenmodels and  Daiseybells

 

 

 

Facilities & Services

 

 

 

 

James Lyon

AUGUST   logotelrightengine   2008

INTERNET TRADING FOR OVER 12 YEARS