Welcome to
Cravenmodels.com 
Modeltrainsuk.co.uk
Model
Railway Accessories and Continental Railways
Cravenmodels International Mail Order Company
Craven Model Centre, Bungalow Railway Workshops, Purslow
Estate, Craven Arms,
Tel: 01588 660
580 sales@cravenmodels.com
RETURNS POLICY
WELCOME TO CRAVENMODELS –
MODELTRAINSUK - DAISEYBELLS
WE
TAKE EXTREME
WE
ONLY SELL GENUINE PRODUCTS
WE
WILL REPLACE PARTS OR ITEMS IF WE CONSIDER THEM TO BE FAULTY.
IF
YOU WISH TO COVER YOURSELF AGAINST DAMAGE IN TRANSIT, WE SUGGEST THAT YOU DO SO
– WE OFFER INSURANCE AS AN OPTIONAL EXTRA IN OUR INVOICE.
SHOULD
ANY DAMAGE BE CAUSED TO THE GOODS IN TRANSIT TO YOU – YOU MUST INFORM US WITHIN
2 DAYS OF RECEIPT. TEL: 01588 660
580. cravenmodels@btconnect.com
Goods damaged in transit
DELIVERY
- PROOF OF DAMAGE MUST BE PROVIDED BY THE BUYER TO THE SELLER –
ROYAL
DIGITAL
PHOTOGRAPHS CAN BE emailed to us at cravenmodels@btconnect.com
Returns
RETURNS
WILL ONLY BE ACCEPTED BY THE SELLER FOLLOWING PRIOR AGREEMENT BETWEEN THE SELLER
THIS
IS TO AVOID ANY MISUNDERSTANDING AT A LATER DATE IN RESPECT OF ANY COSTS THAT
MIGHT BE INVOLVED BY THE BUYER
IF THE GOODS OR THE PRODUCT PACKAGING HAVE
BEEN DAMAGED BY THE BUYER
WE WILL NOT GIVE A REFUND.
THE BUYER
UNTIL THEY
If you feel that you need to return an item to us, it must be done within 7
days of receipt of that item –
BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any
misunderstanding at a later date.
The time limit is necessary if we need to make a claim against the
carrier or Paypal.
Any item that is returned after receiving our agreement, must be in its
original manufacturers packaging, be unused and be in an undamaged condition.
If this is not the case the
goods will not be accepted for refund.
If goods are returned in their original packaging, unopened and
unused, a charge will be made to cover
the costs of P&P,
plus any fees charged to us by ebay, paypal and or any finance company.
Any instructions must be returned with the goods.
Such charges will be deducted from the original purchase price of the
goods.
Any goods RETURNED must be contained in a SECURE POSTAL
MODEL
RAILWAY ITEMS
IS
IN THE CONDITION OF THE ORIGINAL PACKAGING.
DAMAGED
PACKAGING WILL DEVALUE THE COLLECTABLE ITEM BY AS MUCH AS 50%.
A
CHARGE WILL BE MADE FOR DAMAGE CAUSED BY THE BUYER.
ELECTRONIC
GOODS – DUE TO THE NATURE OF ANY ELECTRONIC PRODUCT OR ANY SEALED
PRODUCT,
IT
MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING
COSMETIC
ITEMS – DUE TO THE NATURE OF THESE PRODUCTS OR ANY SEALED
PRODUCT,
IT
MUST STILL BE CONTAINED WITHIN ITS ORIGINAL SEALED PACKAGING
IF
YOU DO NOT REQUIRE THE GOODS PLEASE DO NOT OPEN THEM. PLEASE CONTACT US
IMMEDIATELY UPON DELIVERY.
Hygiene
Regulations do not permit us to resell used cosmetic products.
RETURN
POSTAGE MUST BE PAID BY THE BUYER
IF
THE RETURNED GOODS
THE
BUYER MUST MAKE A DAMAGE CLAIM AGAINST THEIR RETURNS DISPATCH COMPANY. (ROYAL
or
by post by sending us a
CRAVENMODELS –
MODELTRAINSUK – DAISEYBELLS cravenmodels@btconnect.com Aug 2009
PAYMENT:
UK – BUYERS
Payment via
PAYPAL to cravenmodels@btconnect.com
Payment by
Credit/Debit Card via Moneybookers
Payment by
Payable to:- J.
Goods will not be
dispatched until UK Cheque / UK PO has cleared our Bank
Please pay for
your purchase within 3 days
BUY IT
Insurance is
offered as an option, which we recommend that you consider
OVERSEAS – BUYERS
Payment via
PAYPAL to cravenmodels@btconnect.com
Payment by
Credit/Debit Card via Moneybookers
WE WILL NOT
ACCEPT NON
Cravenmodels –
Modeltrainsuk - Daiseybells.
email cravenmodels@btconnect.com
RETURN OF
GOODS DUE TO EXCEPTIONAL CIRCUMSTANCES
RETURNS
WILL ONLY BE ACCEPTED BY THE SELLER FOLLOWING PRIOR AGREEMENT BETWEEN THE SELLER
THIS
IS TO AVOID ANY MISUNDERSTANDING AT A LATER DATE IN RESPECT OF ANY COSTS THAT
MIGHT BE INVOLVED BY THE BUYER
Goods may be accepted back (by prior agreement) within
one month of the sale date.
A minimum 20%
to 30% handling charge is applicable for unused items with unopened
packaging and providing that they have been stored correctly..
Any returned goods will have to be inspected before
any refund is agreed between the seller and the buyer (or buyer’s
representative).
Electronic & DCC Products will be treated
differently due to the nature of the products.
If the sale date exceeds one month then the handling
charge will increase and a charge made for any packaging deterioration / fading
etc.
We need to be able to inspect the goods before we can
make a RETURNS OFFER.
If the offer is not acceptable to the buyer or the
buyer’s representative, then return carriage will be charged by the seller and
must be paid by the buyer before the goods are back returned.

Thank you
for your custom. JAMES LYON –
Modeltrainsuk at Cravenmodels and
Daiseybells
|
Facilities & Services |
James
Lyon
INTERNET
TRADING FOR OVER 12 YEARS