CRAVENMODELS - MODELTRAINS - MODELSTEAM Order Form

PAGE ONE of TWO

www.cravenmodels.com

JAMES LYON - Cravenmodels Mailorder Company

Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ

Order Form Craven Models	1. PRINT OUT THIS FORM 2. COMPLETE THE DETAILS & SEND TO US.	Price details as shown in our web pages	Please state quantity required	Total Value of goods ordered : £
CAT No	Description as given / shown in our web pages.	Our Price	Qty










	NORMAL CARRIAGE CHARGE UK £4.99 PER PACKAGE. THIS MAY BE REDUCED AT OUR DISCRESSION IF A SINGLE ITEM IS LIGHT AND CAN BE SENT BY LETTER POST. HEAVY OR BULKY ITEMS MAY COST MORE - YOU WILL BE NOTIFIED OF ANY CHANGE BEFORE ORDER IS PROCESSED. THANK YOU.		PLEASE NOTE P & P TO BE ADDED à	£4.99
	ALL UK CHEQUES AND UK POSTAL ORDERS ETC TO BE MADE PAYABLE TO: à J.LYON ß		TOTAL INCL P&P à
	Your Name Tel No:

Please complete Page 2 of this form – Thank you.

PAGE TWO of TWO	PLEASE SUPPLY ME WITH THE ABOVE ITEMS AS SHOWN ABOVE ON THIS FORM .
	MY DETAILS ARE AS FOLLOWS:
MR / MRS / MISS / Other
FIRST NAME
SECOND NAME
SURNAME
ADDRESS
ADDRESS
DISTRICT
CITY / TOWN
COUNTY / STATE
COUNTRY
POST or XIP CODE
YOUR email ADDRESS
DAY TIME TELEPHONE NUMBER
EVENING TELEPHONE NUMBER
DATED:-
SIGNED
METHODS OF PAYMENT UK Bank Cheque or UK Postal Order or Paypal or Western Union (£5.00 surcharge) *DO NOT MAKE A PAYMENT AT THIS STAGE* Secure Payment System We do not receive or retain any details – This is handled by our Bankers		ALL UK CHEQUES AND UK POSTAL ORDERS ETC TO BE MADE PAYABLE TO: J.LYON Postal Address: Craven Models Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ Tel: 01588 660 580 Fax: Please email or Tel for number email cravenmodels@btconnect.com

Facilities & Services

Cravenmodels International Mail Order Company

Craven Model Centre, Bungalow Railway Workshops, Purslow Estate, Craven Arms, Shropshire SY7 0HJ

Tel: 01588 660 580 sales@cravenmodels.com

CRAVENMODELS & MODELTRAINSUK – FAST DELIVERY – QUALITY SERVICE

Questions

Should you have any questions about any item we have in our Mailorder Shop, please feel free to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com

We are happy to answer any questions which you think are not adequately covered in the item description itself or to give advice if necessary. The eBay store is different to our physical website store and it is not always the case that items are priced in the same way as our website store sales. Please email or telephone us. Tel: 01588 660 580

Payment.
We accept payment via UK Cheque or UK Postal Order or by Debit or Credit Card via PayPal. No extra charges apply for any of the payment methods. Payment by UK Cheque or Crossed UK Postal Order - Goods will NOT be dispatched until funds are received into our bank account.

Delivery
All parcels are dispatched by 1st Class Royal Mail or by Airmail for overseas purchases.

If you do require a different delivery address to the one associated with your user ID on eBay,

Please contact us straight after purchase to arrange an alternative delivery address.

For UK shipping to non-mainland addresses, there may be a supplement, please contact us to confirm.

We dispatch purchases within 1 to 2 working days of receipt of funds received into our bank account.

If you require insurance please accept our insurance option PAYMENT and your parcel will be sent by Recorded Delivery (UK).

Delivery Time Estimates
Royal Mail UK Mainland - Normally 1 - 3 working days. Please allow up to 7 working days.
Royal Mail UK Non-Mainland - Normally 2 - 4 working days. Please allow up to 7 working days.
Royal Mail Airmail - Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up to 12 working days.

Although the vast majority of our parcels arrive well within the above estimates, occasionally items can be delayed. If you don’t receive your item in the time suggested above after the item is marked by us as dispatched, please contact us.

If an unsuccessful first delivery attempt is made to your address for your item/s purchased, the Royal Mail or courier will hold the item at their local depot and await collection by the Buyer for 5 days.

If you fail to collect an item from the depot and it is returned to us, there is a minimum administration fee of £12 or 15% of the value of the goods plus the redelivery cost which would be the same as the original delivery fee.

Returns
If you feel that you need to return an item to us, it must be done within 7 days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY ITEM so as to avoid any misunderstanding at a later date. The time limit is necessary if we need to make a claim against the carrier or Paypal.

Any item that is returned after receiving our agreement, it must be in its original manufacturers packaging, be unused and be in an undamaged condition. If this is not the case a charge will be made.

WARRENTY - Please call us or email first before returning any item so we can establish if we think a warranty claim would be appropriate. Returned items will be sent to the distributor or manufacturer and they will decide the appropriate action, to either repair or replace or indeed reject the claim.

Collection
We are unable to offer collection of items purchased on Ebay. We no longer have a high street store.

Items listed in our Ebay Shop or Ebay Auction site.
All our items listed in our Ebay shop or on our Ebay Auction Site are in brand new retail condition, unless specifically stated in the description, i.e. as used or ex demo. All our listed items are in stock. In the event of a stock error, we will inform you.

Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.

Order Form

Craven Models

MR / MRS / MISS / Other