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METHODS OF PAYMENT
UK Bank Cheque or UK Postal Order or
Paypal or Western Union
Secure Payment System
We do not receive or retain any details This is handled by our
Bankers
DO NOT MAKE A
PAYMENT AT THIS STAGE
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PAYMENT
METHODS www.cravenmodels.com/PAYMENT.htm << Click
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Cravenmodels International Mail Order Company
Craven Model Centre, Bungalow Railway Workshops, Purslow
Estate, Craven Arms, Shropshire SY7 0HJ
Tel: 01588 660 580 sales@cravenmodels.com
CRAVENMODELS
& MODELTRAINSUK FAST DELIVERY
QUALITY SERVICE
Questions
Should you have any questions about any item we have
in our Mail-order Shop, please feel free
to give us a call on 01588 660 580, or email us at: questions@cravenmodels.com
We are happy to answer any questions
which you think are not adequately covered in the item description itself or to
give advice if necessary. The eBay store is different to our physical website
store and it is not always the case that items are priced in the same way as
our website store sales. Please email or telephone us. Tel: 01588 660 580
Payment.
We accept payment via UK Cheque or UK Postal Order or by Debit or
Credit Card via PayPal. No extra charges apply for any of the payment
methods. Payment by UK Cheque or Crossed UK Postal Order.
Goods will NOT be dispatched
until funds are received into our bank account.
Delivery
All small parcels are dispatched by 1st Class Royal
Mail or by Airmail for overseas purchases.
Heavy items may be dispatcher by Carrier.
If you do require a different delivery address
to the one associated with your user ID on eBay, Credit/Debit Card or PAYPAL
records.
You must contact us immediately
after purchase to arrange an alternative delivery address.
However some Credit Card
Companies will only allow us to dispatch goods to your registered address with
them. Please ensure that it is correct
and current.
For UK shipping to non-mainland
addresses, there may be a supplement, please contact us to confirm.
We usually dispatch purchases within 1 to 2 working
days of receipt of funds received into our bank account.
If you require insurance please accept our
insurance option PAYMENT and your parcel will be sent by Recorded or Special Delivery (UK).
Delivery
Time Estimates
Royal Mail UK Mainland - Normally 1 - 3
working days. Please allow up to 7 working days.
Royal Mail UK Non-Mainland - Normally 2 - 4
working days. Please allow up to 7 working days.
Royal Mail Airmail - Europe - Normally 3 - 5 working days. Please allow up to 10 working days.
Royal Mail Airmail - Non-Europe - Normally 5 - 7 working days. Please allow up
to 12 working days.
Although the vast majority of our parcels arrive well within the above
estimates, occasionally items can be delayed. If you dont receive your item in
the time suggested above after the item is marked by us as dispatched, please
contact us.
If an unsuccessful first delivery
attempt is made to your address for your item/s purchased, the Royal Mail or
courier will hold the item at their local depot and await collection by the
Buyer for 5 days.
If you fail to collect an item from the
depot and it is returned to us, there is a minimum administration fee of £12 or
15% of the value of the goods plus the redelivery cost which would be the same
as the original delivery fee.
Returns
If you feel that you need to return an item to us, it must be done within 7
days of receipt of that item - BUT YOU MUST CONTACT US BEFORE RETURNING ANY
ITEM so as to avoid any misunderstanding at a later date. The time limit is necessary if we need to
make a claim against the carrier or Paypal.
Any item that is returned after
receiving our agreement, it must be in its original manufacturers packaging, be
unused and be in an undamaged condition.
If this is not the case a charge will be made.
Please see www.cravenmodels.com/RETURNS.htm
WARRENTY - Please call us or
email first before returning any item so we can establish if we think a
warranty claim would be appropriate. Returned items will be sent to the
distributor or manufacturer and they will decide the appropriate action, to
either repair or replace or indeed reject the claim.
Collection
We are unable to offer collection of items purchased on Ebay. We no longer have
a high street store.
Items listed in our Ebay Shop or Ebay
Auction site.
All our items listed in our Ebay shop or on our Ebay Auction Site are in brand
new retail condition, unless specifically stated in the description, i.e. as
used or ex demo. All our listed items are in stock. In the event of a stock
error, we will inform you.
Thank you for your custom. JAMES LYON - Cravenmodels and Modeltrainsuk.
Cravenmodels International Mail Order Company
Craven Model Centre, Bungalow Railway Workshops, Purslow
Estate, Craven Arms, Shropshire SY7 0HJ
Tel: 01588 660 580 sales@cravenmodels.com
Cravenmodels.com 
