Modeltrainsuk.com 
Model Railway
Accessories –
DCC COMPONENT
RETURN OF ELECTRICAL &
ELECTRONIC COMPONENTS
Definitions:
Product: A complete
item that is ready to be used by the customer on their model layout.
Component: A item that needs
to be installed by the customer into an electrical or electronic circuit. The customer needs the necessary knowledge and
skills to undertake this correctly and safely.
Numerous HELP & ADVICE GUIDES are available. We also sell a range of
Model Railway Technical books.
http://www.modeltrainsuk.co.uk/books-for-modelling-37-c.asp
When Electrical & Electronic Components are
returned for any reason by a customer they are firstly placed in a clear
plastic container together with any correspondence.
Product inspection
The items are inspected for any physical damage
caused in either manufacture or if any damage caused by the customer.
Electrical and electronic components are usually
installed by the customer into an electrical or electronic circuit. It is the customer’s responsibility to READ
and UNDERSTAND all instructions contained with the components and to read all
GUIDES as directed by the supplier. The
customer is requested NOT to open any component packaging until they are
satisfied that they have the necessary skills and knowledge to safely and
securely install the components or to seek professional advice locally or to
contact us direct for advice.
The Model Railways - NEW
Technologies
We provide numerous customer HELP, ADVICE and
QUIDANCE documents. It is not sufficient
for the customer to glance through these documents. They are there to be read several times so as
to be fully understood. In some cases
the content is
Things are NOT AS THEY USED TO BE
!!!
Customers are advised to access these documents on
their computer before ordering any electrical or electronic components and then
before opening any component packaging that is delivered by the supplier to the
customer in a secure postal box.
These products are delicate and need careful handling by the customer in order to avoid any physical damage or electrical circuit damage caused by incorrect installation or the use of an incorrect power supply. The correct use of tools is also very important.
http://www.cravenmodels.com/SKILLS.htm
FINE
DCC
WIRES
WITH
ANY COMPONENT WITH COILED WIRES - USE A NON-STATIC WOODEN IMPLEMENT LIKE A
COCKTAIL STICK TO GENTLY UNCOIL THE WIRES.
COILED
WIRES MUST BE UNCOILED (NOT PULLED) VERY CAREFULLY TO AVOID DAMAGE TO
THE INSULATION – PULLING FINE WIRES FROM THE
DO
NOT USE ANY METAL OBJECT TO UNCOIL THE FINE WIRES !!!! COMPONENTS WITH WIRES THAT
http://www.cravenmodels.com/WIREHANDLING.htm
RETURNS
Any components supplied within a group of products
that are returned, will be inspected as a collective set of components, as they
will usually have been installed within an electrical and or electronic circuit
by the customer.
Physical Damaged to components caused by the Customer
Any components and or products returned will be covered by the manufacturers guarantee. I.e. if all the necessary procedures have been undertaken correctly. If we consider that the customer has damaged or misused any component and or any component has been incorrectly installed, it will NOT be covered by manufacturers guarantee.
We reserve the right to obtain a second opinion in respect of any component returned by a customer. We also reserve the right to request any relevant information from the customer in respect of their use, handling and the installation of components.
We also reserve the right in exceptional circumstances to return components to the original manufacturer.
If we consider that any component (including wiring) has been damaged by the customer and the component or components have been installed into a circuit by a customer, all returned components would be considered collectively. If customer damage has been detected and it can be seen with the naked eye, that product will be photographed as proof of Customer Damage and for photographic evidence of the damage. If any other related components were installed within the same circuit they will also be inspected. and if found to be faulty due to customer error, they will be removed and destroyed in order that they cannot, by mistake, be supplied to another customer at a later date. This is normal QUALITY CONTROL PROCEDURE to ensure that any damaged component or components do not re-enter the supply chain.
Electronic components and or circuit boards contained within a circuit – If physical damage has been caused by the customer to any component (including wiring) within a circuit, it is likely that it will have caused damage to all the components within the customer installed electrical circuit, especially when power is applied and a short circuit occurs.
Electronic components and or circuit boards will not normally display any outward damage or look faulty to the naked eye. They will be tested and if found to be faulty due to customer error, they will be removed and destroyed in order that they cannot, by mistake, be supplied to another customer at a later date. This is normal QUALITY CONTROL PROCEDURE to ensure that any damaged component or components do not re-enter the supply chain.
A Customer damaged component may look to be in good order from the naked eye but if it has been found to be faulty, or installed with another faulty/damaged product and or other fault, possibly caused by incorrect installation or damage caused to any other damaged component within a circuit or an electrical short circuit that has occurred when power has been applied to the circuit. In this case will invalidate any guarantee or warranty.
If a component is found to be faulty within the manufacturing process it will be replaced or a refund made to the customer. This is subject to our TERMS & CONDITIONS of TRADING and any manufacturers guarantee.
Customer’s communication.
If a customer has any query, problem or complaint regarding any component supplied, they are requested to contact us immediately for HELP & ADVICE
I.e. Before returning any products or components to us. Tel: 01588 660 580
If any customer is not satisfied with any decision that we make, we suggest that they contact the manufacturer. The manufacturer’s name and address will be supplied upon request.
It is the customer’s responsibility to ensure that they are qualified or have the necessary training and skills to install purchased electrical or electronic components.
THE
WITH ANY PURCHASE OR COMPONENT
INSTALLATION
www.cravenmodels.com/SKILLS.htm
www.cravenmodels.com/DCCCARE.htm
www.cravenmodels.com/TRAINTRONICSDCCINS.htm
www.cravenmodels.com/DCCCONCEPTS.htm
www.cravenmodels.com/WARNING.htm
www.cravenmodels.com/WIREHANDLING.htm
www.cravenmodels.com/TERMINOLOGY.htm
www.cravenmodels.com/RETURNS.htm
www.cravenmodels.com/TERMS.htm
http://www.modeltrainsuk.co.uk/electrics-controls-switches-wires-22-c.asp << Click to buy wire
MODELTRAINSUK
MODEL RAILWAY
There are many different power supplies available within the Model
Industry.
Please read all the manufacturers instructions before attempting to
connect any power supply to an electrical device.
Using an incorrect power supply may damage the product – It may work
initially but may burn out due to incorrect voltage or amperage being used.
There are supplies that are DC or AC.
The correct one must be used.
Some products call for the use of Diodes and or Resistors and or Regulators and or Controllers.
THE CORRECT SUPPLY MUST BE USED AT
For
further information please email or
telephone 01588 660580 or goto www.modeltrainsuk.com
MODELTRAINSUK AT CRAVENMODELS OF
INCORRECT
INSTALLATION
Any failure by the buyer to correctly install ANY
COMPONENT PROPERLY or failure to read and understand all instructions provided
by the seller and other information on the internet as instructed / directed to
do so by the seller to: ACCESS, READ and
be UNDERSTOOD by the buyer and or any damage caused to the product/component by
the buyer or any third party will invalidate any guarantee. ANY QUERIES BEFORE ATTEMPTING TO INSTALL ANY
COMPONENT CALL 01588 660 580 or email us on modeltrainsuk@btconnect.com
Please read all instructions, help and guidance webpages plus our terms and conditions, returns policy as
published on our websites. See at foot
of this page and on
www.modeltrainsuk.co.uk eShop with hyperlinks to:
www.cravenmodels.com General Catalogue/HELP/ADVICE
PLEASE NOTE THAT WE REQUEST THAT YOU TELEPHONE US on 01588 660 580 - BEFORE RETURNING ANY ITEM
OR COMPONENT so that HELP and GUIDEANCE CAN BE GIVEN.
WE PUBLISH A LOT OF
SKILLS – MODELTRAINSUK at Cravenmodels of
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Facilities & Services
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Every endeavour
has been made to ensure that the information and details contained in this file, were accurate at the time of publication. I have a policy
of constantly updating the websites due to changing technologies and the
introduction of new products etc. The aim is to ensure that customers are kept
up to date and to ensure that Model Railway Help Guides and
Technical/Educational Manuals are kept up to date and that they are as
informative as possible. It is the responsibility of every customer to ensure
that they have the knowledge and skills necessary to install any component
before making a purchase and before commencing any installation. I sell a range of books on the subject of
Model Railways. If in doubt ask “first”
and seek advice. Health & Safety
rules must be observed at all times and children must be supervised at all
times. I make every effort to ensure
that the information on the website is accurate and up to date. I will promptly
correct any errors brought to my attention. I can accept no responsibility for
information or opinions from third parties contained within this site, or for
the content of links from this site. Manufacturers product photographs are for
illustration, products may differ from those shown. If in doubt please
telephone or email me, I will be pleased to advise. Manufacturers
specifications and product descriptions are for guidance. Errors and Omissions
accepted. I reserve the right to withdraw any item from sale, at any point
prior to dispatch, for whatever reason.
Manufacturers Warranty Terms
and Conditions apply. Goods damaged by the Customer in any way, including
incorrect installation and or product/component mishandling, are NOT covered by
warranty. 2012
James
S. Lyon T/A Modeltrainsuk at Cravenmodels
of
Modeltrainsuk at Cravenmodels
International Mail Order
Craven Model Centre,
Bungalow Railway Workshops, Purslow Estate, Craven
Arms,
Tel: 01588 660 580
INTERNET TRADING FOR OVER
16 YEARS
2012